Privacy Policy

Introduction

This Privacy Policy explains how ADHYEY BROTHERS ("we", "us" or "our") collects, uses, stores and shares information when you visit or shop on www.adhyeybrothers.in. Our store serves customers in India.

Information we collect

Depending on how you use the Website, we may collect information you provide such as your name, email address, mobile number, account details, billing or delivery address, PIN code, order details, product reviews, support messages and other information needed to provide the service you request.

For payments, we may store transaction status, payment method, payment reference or UTR and related order information where required for payment confirmation, reconciliation or refunds. Sensitive payment credentials such as card PINs, UPI PINs and banking passwords should never be shared with us. Payment providers may process payment information under their own privacy and security practices.

We may also collect limited technical and usage information such as device/browser information, pages viewed, referral information and website interactions through server logs, cookies or analytics tools.

How we use information

We use information to operate the Website, create and secure accounts, process and deliver orders, confirm payments, provide GST invoices, calculate shipping, send order or service communications, handle returns and refunds, respond to support requests, prevent fraud or misuse, improve the Website and comply with applicable legal and tax obligations.

Where permitted, we may also use contact information to communicate relevant offers or updates. You can ask us to stop optional marketing communications.

Sharing of information

We share information only where reasonably necessary to operate the store or meet legal obligations. This may include payment service providers, courier and logistics partners, hosting/database providers, email or messaging providers, analytics services and professional or government authorities where disclosure is required by law.

We do not sell customer personal data. Third-party services process data under their own terms and privacy practices where applicable.

Cookies and analytics

The Website may use necessary cookies or similar storage for account, cart, security and site functionality. We may also use analytics or advertising measurement tools to understand website performance and the effectiveness of campaigns. Browser settings can be used to control many cookies, although disabling necessary storage may affect site features.

Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so customers should also protect their account credentials and never share OTPs, PINs or passwords with anyone claiming to represent us.

Retention and deletion

We retain information only for as long as reasonably necessary for the purposes described above, including order fulfilment, support, accounting, tax, fraud-prevention and legal requirements. Where account-deletion or data-deletion features are available, you may use them or contact us for assistance. Certain transaction records may need to be retained where required by law or for legitimate business records.

Your choices and rights

You may request reasonable access to or correction of personal information we hold about you, request account/data deletion where applicable, or withdraw optional marketing consent by contacting us. Requests may be verified before action is taken and remain subject to applicable legal retention requirements.

Changes to this policy

We may update this Privacy Policy when our Website, service providers or legal requirements change. The current version published on this page applies from the time it is posted.

Grievance Officer and contact

Mahendra Patel

Designation: Grievance Officer

ADHYEY BROTHERS
3rd Floor, 33 Shaktinagar Society,
Peoples Char Rasta,
Katargam, Surat,
Gujarat - 395004, India

Email: adhyeybrothers@gmail.com

Phone: +91 9879331036