Refund and Cancellation Policy

Order cancellation

You may request cancellation while the order is still eligible for cancellation in your order page. Once an order has been shipped or is out for delivery, cancellation may no longer be available. If an order has already been delivered, the 7-day Return Policy will apply instead.

Refunds for cancelled prepaid orders

When an eligible prepaid order is successfully cancelled, the payment is marked for refund through the available payment/refund workflow. The time taken for the amount to appear in your account may also depend on the payment provider, bank or UPI service used for the original transaction.

Refunds after a return

Eligible returns must be requested within 7 days of delivery. ADHYEY BROTHERS bears the return courier charge for every eligible return under our Return Policy. After the returned item is received and passes the applicable quality check, the approved product refund will be processed.

For prepaid orders, we will use the original payment/refund method where supported. For COD orders, we may request suitable bank or UPI details so that an approved refund can be sent to the customer.

Damaged, defective or wrong items

If an item is damaged, defective, incorrect or materially different from what was ordered, notify us within 7 days of delivery and provide reasonable supporting details if requested. Once verified, the eligible return, replacement, exchange or refund will be handled without charging you a return-shipping fee.

Refund processing

Once a refund is approved by ADHYEY BROTHERS, we aim to initiate it within 5 business days. After initiation, additional bank, payment-gateway or UPI processing time may apply before the amount is visible in your account.

For assistance, contact ADHYEY BROTHERS at adhyeybrothers@gmail.com or +91 9723268666.